TERMS OF SERVICE

Acceptance of Terms

Your access to and use of the services are governed by these Terms. Please read these terms carefully before using this website or the services. By accessing or using this website in any manner, you acknowledge that you have read, understood, and agree to be bound by these terms of use, as well as any applicable laws, including data privacy regulations. If you do not agree to all of the terms and conditions outlined here, do not use this website or the services. These terms of use form a binding agreement between you and Convert Insights, Inc. ("Convert").

Subscription and Registration

To access and use the services, you must complete a registration process and create a user profile. Some features and functionalities of the services may require the payment of additional fees. During registration, you will be asked to provide certain information necessary for account creation and access control. Providing accurate and complete information is required to establish your account. If you choose not to provide the requested information, or if the information is incomplete or inaccurate, your registration may be denied and access to the services restricted. All personal information or personal data (PI/D) submitted during registration will be processed in accordance with applicable data privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and relevant industry-specific standards.

Free Trial

If you register for a free trial of the service, Convert will make the service available to you on a temporary, no-cost basis until the earlier of:

• the end of the specified trial period; or
• the start date of your paid subscription to one of Convert’s service plans.

Additional terms and conditions may apply as stated on the trial registration web page, and such terms are incorporated by reference.

During the Free Trial period:

• the service is provided “as is,” without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement;
• Convert reserves the right to suspend, limit, or terminate access to the service at any time and for any reason, without prior notice; and
• Convert disclaims all liability for any damages, losses, or claims arising from or related to your use of the service during the trial period, to the fullest extent permitted by applicable law.

Any PI/D collected during the trial registration and use of the service will be handled in accordance with Convert’s privacy policy and in compliance with applicable data protection laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and relevant SaaS security and privacy standards.

Payment Services

To access and use the services, you are required to pay the applicable fees as described on Convert’s website. By providing your credit card information, you authorize Convert to charge the card on a recurring monthly basis until you close your account or cancel your subscription. The current pricing for the services is available at https://www.convert.com/pricing/.

Convert reserves the right to suspend or terminate your access to the services if a monthly payment is declined by your credit card provider. Convert may update its billing practices, including payment terms or deposit requirements, at any time. Any changes to billing terms will be communicated through an updated posting on the website or via email. If you do not agree to the revised terms, you may choose to renegotiate or terminate your account by providing written notice within thirty (30) days of receiving the updated terms, or by requesting that Convert stop billing your credit card and close your account.

All payments are non-refundable under any circumstances.

Credit card information is collected, processed, and stored in compliance with applicable data protection and payment security standards, including the Payment Card Industry Data Security Standard (PCI DSS). Sensitive payment data is encrypted using SSL/TLS protocols during transmission to ensure confidentiality and integrity.

Convert maintains a commitment to user support and will respond to customer inquiries submitted via email or telephone within 48 hours. All personal and payment information provided will be handled in accordance with Convert’s Privacy Policy and in compliance with applicable data privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and relevant SaaS industry standards.

Limitations on your use of the Convert Insights Inc. Services

You agree to use the services solely for your company’s internal business purposes and in accordance with these Terms of Service and all applicable laws, including U.S. data privacy regulations (such as the California Consumer Privacy Act, as amended) and international standards such as the General Data Protection Regulation (GDPR), where applicable. Specifically, you agree not to do any of the following:

1. Access or use the services for any purpose other than your organization’s internal and authorized business activities.
2. Permit any unauthorized third party to access or use the services, except for designated support personnel (e.g., Convert representatives) acting in accordance with your service plan.
3. Distribute, transfer, or share any data collected through your use of the services with third parties, unless explicitly authorized by applicable data privacy laws and with valid user consent, where required.
4. Use the services in a manner that violates these terms of use or applicable privacy and data protection laws.
5. Impersonate any person or entity, including but not limited to Convert employees or representatives, or misrepresent your affiliation with any person or organization.
6. Use the services to process or store personal data in violation of any law or regulation, including the GDPR and other applicable data protection frameworks that safeguard individual privacy rights.
7. Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying structure from the services.
8. Modify, reproduce, or distribute the services or any portion of the website without prior written consent from Convert.
9. Remove, alter, or obscure any proprietary notices, trademarks, copyrights, or branding displayed within the services or website.
10. Share, disclose, or allow the reuse of your account credentials or passwords by any other person, whether inside or outside your organization. You are solely responsible for maintaining the confidentiality and security of your login credentials and agree to notify Convert immediately of any unauthorized use or security breach involving your account.

Convert implements industry-specific security protocols and access controls consistent with generally acceptable cybersecurity practices to protect user accounts and data integrity. You acknowledge and agree to use the services in a manner consistent with these privacy and security obligations.

Privacy Policy

Convert is committed to protecting your privacy and handling your PI/D responsibly. Our Privacy Notice, explains how we collect, use, store, and share PI/D. By accessing or using the Website or Services, you acknowledge that you have read and understood our Privacy Notice and consent to the data practices described therein.

If you are a resident of the European Union or the European Economic Area, we strongly encourage you to review both our Privacy Notice and our Cookie Policy, which detail how Convert complies with the European Union General Data Protection Regulation (EU GDPR), including information on your rights, lawful bases for processing, and how to exercise your privacy choices.

Convert's data handling practices are designed in accordance with applicable data privacy laws—including the California Consumer Privacy Act (CCPA), as amended, GDPR, and relevant SaaS industry standards to ensure transparency, accountability, and the protection of your PI/D.

Limitation to Third Party Websites

This website may contain links to third-party websites or services that are not operated or controlled by Convert. Convert is not responsible for the content, functionality, or availability of any linked site, nor for any link contained within a linked site or any updates or changes made to such sites. These links are provided solely for your convenience, and their inclusion does not constitute an endorsement or acceptance of responsibility by Convert for the information, services, or privacy practices of those third parties.

Please be aware that third-party sites operate under their own privacy notices and cookie policies, which may differ from those of Convert. If you choose to access a third-party site, you do so at your own risk. We strongly encourage you to review the privacy and cookie policies of any third-party websites you visit—particularly if you are a resident of the European Union or other jurisdictions with specific data protection rights—since those sites may not provide the same level of data protection required under the European Union General Data Protection Regulation (EU GDPR) or other applicable laws.

Convert does not control how these third parties collect, process, or use your personal data, and your interactions with those sites are subject to their own terms and privacy practices.

Integrations

Convert enables you to integrate certain third-party tools with the service. A current list of available integrations is provided at https://www.convert.com/integrations/. These integrations are offered to enhance the functionality of the service, but their use is optional and subject to your discretion.

Please note that Convert does not control, support, or provide warranties for any third-party products, services, or platforms integrated with the service. Convert disclaims all responsibility and liability for the operation, performance, availability, security, or privacy practices of such third-party tools, including their access to or handling of your data. This includes, without limitation, any modification, deletion, unauthorized disclosure, or collection of data resulting from the use of these integrations.

You are solely responsible for reviewing the privacy notices, terms of use, and data handling practices of any third-party services you choose to enable. If you are subject to data protection laws such as the California Consumer Privacy Act, as amended, (CCPA) or the EU or UK General Data Protection Regulation (EU/UK GDPR), you should ensure that the use of such third-party tools complies with applicable legal obligations, including obtaining any required consents and conducting appropriate due diligence.

Convert reserves the right to add, suspend, or discontinue support for third-party integrations at any time and for any reason, without prior notice.

Competition

The services are expressly prohibited for use by competitors of Convert. By accessing or using the services, you represent and warrant that you are not a competitor of Convert. You agree not to provide access to, share, or disclose any part of the services or any data obtained through your use of the services with any competitor of Convert.

Additionally, you agree that you will not engage in any business activities that directly compete with Convert during the term of your use of the services and for a reasonable period thereafter, as permitted by applicable law.

Convert reserves the right to take appropriate action, including suspension or termination of your access, if it determines that you are in violation of these restrictions.

Taxes

You are responsible for paying all applicable sales, use, and other taxes related to your purchase, acquisition, and use of the service, excluding taxes based on Convert’s net income. You also agree to pay any penalties, interest, or other charges that may arise from your failure to timely pay such taxes. Convert will, where required by law, collect and remit taxes on your behalf, and will provide you with any applicable tax documentation, if necessary.

Disclaimer of Warranties

The services are provided “as is” and “as available,” without any warranties or conditions of any kind, either express or implied. To the fullest extent permitted by law, Convert expressly disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement.

Your access to and use of the services is at your sole risk. Convert shall not be liable for any damage to your computer system, loss of data, or any other harm that may result from your use of or inability to use the services.

Convert does not warrant or guarantee the accuracy, completeness, timeliness, reliability, or validity of any data or information obtained through the services. You acknowledge that any data collected or provided via the services may contain errors or omissions, and you agree to use such data at your own risk.

Convert shall not be responsible for any consequences arising from your use of the services, including but not limited to any changes, interruptions, or disablement of the functionality of your websites or systems that may occur as a result of the services.

By using the services, you release and hold harmless Convert from any and all claims, liabilities, or damages arising from your use of the services or reliance on any data obtained through them.

Indemnity

You agree to defend, indemnify, and hold harmless Convert, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or related to:

• your breach or violation of these Terms of Use; or
• your violation of any applicable law, regulation, or third-party rights.

Intellectual Property

Our website and services may display Convert’s service marks and trademarks, as well as those of our affiliates or third parties, in various forms including words, graphics, and logos. Your use of the website or services does not grant you any right or license to use these service marks or trademarks without the prior written consent of Convert.

All content available on the website and services, including but not limited to text, graphics, logos, and software (“Content”), is protected by United States and international copyright laws. You are prohibited from copying, redistributing, publishing, or otherwise using any Content without express authorization. Your use of the website and services does not confer any ownership rights in such Content.

Any content you upload, submit, or otherwise provide through your account must be fully licensed or owned by you, and you must have obtained all necessary rights, consents, and permissions to use such content. You represent and warrant that your content does not infringe on any third party’s intellectual property rights, privacy rights, publicity rights, contract rights, or any other applicable rights.

You agree to indemnify and hold Convert Insights, Inc. harmless from any claims, damages, or liabilities arising from any alleged or actual infringement or violation of third-party rights related to content you submit or upload in connection with the services.

Technology

This subscription grants you a limited, non-exclusive, non-transferable right to access and use the service provided by Convert solely in accordance with these Terms. You acknowledge that despite the use of terms such as “purchase,” “sale,” or “acquire,” no ownership rights or title to the service or underlying technology are transferred to you or your affiliates.

All rights, title, and interest in and to the technology, software, and intellectual property underlying the service remain exclusively with Convert. Any rights not expressly granted to you under these Terms are hereby reserved by Convert.

Contacts Under Sixteen Years Of Age

Convert does not knowingly target or collect PI/D from individuals under the age of sixteen (16). Use of Convert’s services by persons under sixteen (16) years of age is strictly prohibited. If we become aware that we have collected PI/D from anyone under sixteen (16) without verified parental consent, we will take steps to delete that information promptly.

Termination

Convert reserves the right to suspend or terminate your access to the website and services, at its sole discretion and without prior notice, for any reason, including but not limited to any violation of these Terms of Service or applicable laws. Such termination or suspension does not relieve you of any obligations incurred prior to termination.

Copyright And Trademarks Information

Copyright notice: Copyright © Convert Insights, Inc. All rights reserved.

All Convert Experiences related names, logos, product and service names, designs, and slogans are trademarks, registered trademarks or pending trademark registrations are intellectual properties of Convert Insights, Inc. in the United States and other jurisdictions.

All other trademarks, trade names, service marks, and service names appearing on this website are the property of their respective owners.

Waiver And Limitation Of Liability

Limitation of Liability:

To the fullest extent permitted by applicable law, you agree that Convert Insights, Inc., including its officers, directors, employees, and agents, shall not be liable to you or any third party using your account for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use or misuse of the website or services, including but not limited to loss of data, revenue, profits, business opportunities, or reputation, even if Convert has been advised of the possibility of such damages.

In no event shall Convert’s total aggregate liability to you for any claims arising from or related to your use of the website or services exceed the greater of one hundred dollars ($100) or the total amount you paid to Convert in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you. In such cases, Convert’s liability shall be limited to the maximum extent permitted by applicable law.

Severability And Survival

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be interpreted to reflect the original intent as closely as possible and shall not affect the validity or enforceability of the remaining provisions, which will continue in full force and effect.

In the event of any conflict between these Terms and any content or service-specific terms, these Terms shall prevail unless expressly stated otherwise.

Convert’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights under these Terms. All rights and obligations that by their nature should survive termination—including, but not limited to, ownership, disclaimers, limitations of liability, and indemnity—will remain in effect following any termination of your use of the services.

General Information

Any legal controversy or claim arising from or relating to this Agreement and/or our Service, excluding legal action taken by us to collect or recover damages for – or obtain any injunction relating to – website operations, intellectual property, and our Service, will be settled solely by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party.

The arbitration will be conducted in Kent Country, Delaware, United States of America (USA), and judgment on the arbitration award may be entered into any court having jurisdiction thereof. You or we may seek any interim or preliminary relief from a court of competent jurisdiction in Kent County, Delaware, USA necessary to protect our or your rights or property pending the completion of arbitration. Each party will bear half the arbitration fees and costs.

This Agreement will be treated as if it were executed and performed in Kent County, Delaware, USA and will be governed by and construed in accordance with the laws of the state of Delaware, USA without regard to conflict of law provisions. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website or Service must be instituted within one (1) year after the cause of action arose or be forever waived and barred.

Modification Of Terms Of Use

We may update or modify these Terms of Service from time to time. In accordance with applicable data privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other relevant laws, we will provide you with advance notice of any material changes that affect your rights or how we collect, use, or disclose personal information.

Notice will be provided by email (if you have provided it to us) or in writing, and we will also post the updated Terms of Service on our website. Unless otherwise required by law, such changes will become effective 90 days after we provide notice.

To be clear, no change to these Terms of Service will retroactively alter any dispute resolution provision, including arbitration terms, applicable to disputes that arose before the effective date of the amendment, unless both parties expressly agree to such a change in writing.

Your continued use of our Website, Services, or Products after receiving notice of the changes will constitute your acceptance of the updated Terms of Service. If you do not agree to the changes, you may choose to stop using our Website, Services, and Products at any time.

California Consumer Rights Information
California Consumer Rights Notice

In accordance with California Civil Code Section 1789.3 and applicable data privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents who use this Website are entitled to the following consumer rights information:

If you have a complaint regarding our Website, Services, or Products, or wish to request further information about their use or our data practices, you may contact us in writing at:

You may also reach us by:

Phone (U.S.): +1-888-666-9711
Phone (U.K.): +44-808-196-2557
Email: [email protected]

Additionally, you may contact the Complaint Assistance Unit of the Division of Consumer Services at the California Department of Consumer Affairs:

Phone:
916-445-1254 or 800-952-5210

For more information about your privacy rights under California law, including your right to access, delete, or opt out of the sale or sharing of your personal information, please refer to our Privacy Policy or contact us directly using the methods above.

Web Analytics & Tracking

We use Plausible Analytics, a privacy-friendly analytics tool hosted in the EU. It does not use cookies or collect any personal data. Data is collected anonymously and used solely to improve our website content.

We also use the LinkedIn Insight Tag to measure the performance of our LinkedIn advertising campaigns. This data is processed only with your consent in accordance with Art. 6 (1)(a) GDPR and § 25 (1) TTDSG. You can withdraw your consent at any time via the cookie settings.

No personal data of employees or job applicants is processed.

Effective Date

The effective date of this version of the Terms of Service is July 11, 2025 is.